Contact us

(+61) 449 021 784 (Aus)

(+62) 8124 6289 593 (Indo)

info@kitewest.com.au

KiteWest cancellation/refund policy

Please note, watersports activities are reliant upon weather conditions. If weather conditions are not suitable, lessons may need to be rescheduled at late notice. If you cannot attend a lesson that has been rescheduled we will attempt to make arrangements that suit both parties.

Gift Vouchers are non refundable and are non transferable. Gift Vouchers are valid for 6 months from date of purchase. All students are to be fully aware that all water sports lessons are weather dependent. The decision to cancel a lesson due to safety or extreme weather concerns rests solely with the instructors. In the event of KiteWest cancelling the lesson/class an alternative lesson/class will be rescheduled at no cost to the student if the class has already been paid.

Your personal information collected by KiteWest Watersports is protected by the Privacy Act 1998. KiteWest uses your personal information when scheduling your lesson/class/tour/retreat or in the event your emergency contact needs to be contacted. Your personal information is not used for commercial purposes and is not distributed to any other organization for any purpose.

KiteWest Watersports makes every effort to provide services (lesson/class/tour/retreat) as booked; there may be occasion beyond our control where alternatives have to be arranged due to unforeseen circumstances. We will make every effort to provide equivalent or superior service but can make no guarantee of this.

During your watersports lesson/class or whilst on a tour or participating in a retreat, your personal belongings are your responsibility; we are not liable for loss, damage or repair. When booking a customized tour or retreat, personal travel insurance is highly recommended.

KiteWest Watersports waiver form has been produced to set out the range of responsibilities and limitations entailed on the instructor’s and student’s behalf when partaking in certified IKO Kiteboarding lessons, ISA surfing and SUP/SUP Yoga lessons/classes, tours and retreats. It is a legal document which must be read, understood and signed prior to commencement of any supervised watersports activities including but not limiting to lessons, other watersports and Yoga and 4WD activities included in tours and retreats.

KiteWest Watersports and its instructors are responsible for conducting a thorough site analysis prior to commencing any lessons/classes on a nominated location, provide no less than the minimum required Personal Protective Equipment (PPE) for its students and ensure that all equipment is in working order prior to commencement of lessons/classes. It is the instructor’s responsibility to deliver all information relevant to the watersports activity with regards to weather reading, wind effect, risk assessment, rules of the beach, safety and emergency procedures. It is also the instructor’s responsibility to ensure that a student has acquired competency in all steps of progression before advancing any further through the lesson.

KiteWest Watersports and its instructors reserve the right to refuse any persons displaying behavior, which would otherwise indicate signs of being under the influence of alcohol, drugs or any other explicit substance.

KiteWest Watersports maintains a zero-tolerance policy on sobriety in question and refusal is non-negotiable. Instructors have full authority to terminate lessons on the grounds of compromised safety of students, instructor, beach users and/or to the detriment of school equipment, including but not limiting to weather deterioration, third party intervention and/or acts of negligence. Negligence is defined as any act of non-compliance to previous warnings issued by the instructor. Inadmissible acts of negligence divide the instructor’s time unequally between other students and draw negative attention to the sport from the public eye. Mediation will cease upon witnessing acts of negligence and the lesson will be terminated for individuals implicated in such matters of concern in which case, no refund will be given.

Payment Policy

KiteWest Watersports methods of payment:

– Electronic Fund Transfer (EFT)

– Visa or Master card (EFTPOS)

– Cash

On completion of the transaction, an electronic or written receipt of payment will be issued.

For all watersports lessons/classes, payment of the full-agreed amount is required to be paid prior commencement of the lesson/class.

For Surf, SUP and SUP Yoga classes, payment is to be made on booking. KiteWest Watersports cannot guarantee the booking until the lesson/class has been paid in full.

For tours and retreats, a 50% deposit is required at the time of booking, with the remaining amount due no later then 14 days prior to departure or commencement of the retreat. Failure to adhere to the payment policy may result in the cancellation of your booking. In this case, no refund will be given.

  • Please note: KiteWest payment policies may vary from the above and are subject to change at any time.

Cancellation Policy

Due to extensive organization involved with tours and retreats, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the 50% deposit is not refundable and the following cancellation fee will apply:

– Over 30 days prior due date: 50% of deposit is deducted.

– 30 to 14 days prior due date: 80% of deposit is deducted.

– 14 to 0 days prior due date: 100% of deposit is deducted.

  • Please note: If you fail to join a tour or retreat, join after departure, or leave prior to its completion, no refund can be made.

Under special circumstances only and with KiteWest’s approval, Tours and Retreats can not be transferred or postponed to a later date.

For Surf, SUP and SUP Yoga classes, payment of the full-agreed amount is to be made on booking. The lesson/class is not refundable should the person cancel within 24 hours or not attend.

Only in special circumstances KiteWest Watersports will agree to reschedule the lesson/class. In any case, refund is not an option.

SUP Yoga Teacher Training are not refundable, but a credit is given to reschedule to an other training date.

Gift Vouchers are non refundable and are non transferable.

  • Please note: KiteWest cancellation fees may vary from the above and are subject to change at any time.